Our Timonium Dental Team Takes Care of You

Good Timonium dental care is about more than the dentist in the chair. At the office of Dr. Steven W. Haywood, DDS, a small team looks after every part of your visit: Dr. Haywood, dental assistant Madi Backel, patient care coordinator Kelley Fisher and business manager Scott Hittie. Because the team is small, you see the same familiar faces at every visit, so you never have to explain yourself twice.

Here is who you will meet, what each person does for you, and how the team works together from your first phone call to your finished treatment. You can also meet everyone on the About Us page.

Meet your Timonium dental team

Dr. Steven W. Haywood, DDS, dentist

For over three decades, Dr. Haywood has cared for smiles across Timonium, Towson and the greater Baltimore area with cosmetic, restorative and implant dentistry. Dr. Haywood graduated with distinction from the University of Detroit dental school in 1987, was hand-picked for the U.S. Air Force’s advanced residency program, with internships in oral surgery, orthodontics, endodontics, pediatric dentistry and oral facial prosthodontics, and served in the Gulf War, earning a USAF Commendation Medal.

Cosmetic training followed at New York University’s Aesthetic Continuum, along with advanced TMJ and reconstructive training at the Peter Dawson Institute. Dr. Haywood is a Fellow of the International Congress of Oral Implantologists, a Member of the American Academy of Cosmetic Dentistry and an Elite Invisalign Provider, and has been featured on ABC and in the Baltimore Sun, Baltimore Magazine and New Beauty Magazine.

In Dr. Haywood’s own words, what matters most is simple: “helping people feel confident and comfortable with a smile they’re truly proud of.” Read Dr. Haywood’s bio.

Madi Backel, Expanded Functions Dental Assistant

Madi has been a dental assistant for over eight years and recently became an Expanded Functions Dental Assistant (EFDA). Dentistry runs in the family here: Madi was inspired by a grandmother who worked for many years as a dental hygienist with Dr. Haywood, and grew up in this office and the surrounding community. Madi takes pride in helping patients feel comfortable and relaxed, and enjoys seeing patients’ smiles when they see the results of their care. Meet Madi.

Kelley Fisher, Patient Care & Treatment Coordinator

Kelley is often the first person you will meet, and the person who helps new patients take the first step toward excellent dental care. Kelley creates complete, customized treatment plans tailored to each patient, is your primary point of contact for insurance questions and for financing options for care insurance does not cover, and responds to the emails and texts sent to the office. Meet Kelley.

Scott Hittie, Business Manager

You may know Scott as the owner of True Value Plus in Shrewsbury, a role Scott held for 38 years before becoming Dr. Haywood’s business manager. Born and raised in York County, Scott enjoys continuing to work in the community and keeps the practice running day to day. As Scott puts it, the practice is committed to providing excellent dentistry every day, and “our patients are absolutely worth it.” Meet Scott.

How the team takes care of you, step by step

Before you arrive

Your first contact is usually a phone call, an email or a text. Kelley answers questions about scheduling, insurance and payment, and new patients can complete their patient forms online before the first visit. If you need help with any appointment paperwork when you arrive, a team member will be happy to help. Details are on the new patient information page.

Your first visit

Every visit starts with a conversation, not a drill. The team listens first, then treats. At your first appointment, Dr. Haywood evaluates your teeth and gums and assesses your general health, and the team takes X-rays and photos. Digital X-rays appear on screen right away, so you can see what Dr. Haywood sees, and they mean as much as 90 percent less radiation exposure than traditional film.

In the treatment room

A dental assistant does far more than most patients notice. Before you sit down, the treatment room has been prepared for the specific care you are having, and during treatment the assistant works alongside the dentist so the procedure runs smoothly and you stay comfortable. Madi’s expanded functions certification reflects training beyond chairside assisting. Each treatment room is equipped with dental technologies that help the team complete treatment quickly and efficiently.

Clean rooms, every time

Every treatment room is cleaned and sterilized after each patient. It is one of those things you should never have to think about, and the team makes sure you don’t.

Your treatment plan and costs

Before any treatment begins, the team walks you through what needs doing, what can safely wait and exactly what it costs. Kelley puts together a complete, customized treatment plan and explains your payment options, so you can make decisions without pressure.

What the team believes

• We listen first, then we treat. Your concerns shape your care.
• You are never rushed. Appointments are scheduled with room to breathe, so the team is never running behind.
• Nervous? Tell us. If dental visits make you anxious, the team plans around it, with laughing gas or oral conscious sedation when you need it. Read about sedation dentistry.
• Familiar faces. The same people look after you at every visit.

Timonium dental care under one roof

The team supports a full-service practice, so most of the care you might need happens in the same Timonium office, with the same people:

• General dentistry: checkups and 60-minute cleanings, tooth-colored fillings, oral cancer screenings and gum disease treatment
• Cosmetic dentistry: veneers, whitening, bonding and smile makeovers
• Dental implants: placed and restored in the office, planned from a CBCT 3D scan
• Invisalign: clear aligners from an Elite Invisalign Provider
• Holistic dentistry: mercury-free, biocompatible care without fluoride or metal
• Emergency dental care: available anytime for true emergencies for existing patients, their friends and families

A spa-like office to come back to

The office is a warm, spa-inspired space designed around your comfort. The team offers paraffin wax hand treatments, calming aromatherapy and a Nespresso station, and laughing gas is offered as a complimentary service. Take a look around on the office tour.

Paying for your care

The practice is out of network with all dental insurance companies: you pay at the time of your visit, and the office files the claim on your behalf so your plan can reimburse you for what it covers. Health savings and flex plans are welcome, and financing is available through CareCredit, with no-interest options for up to 12 months, and Cherry, with payment plans from 3 to 24 months. Kelley can answer your questions. See financing options.

Frequently asked questions

Who will I see at my appointment?

Dr. Haywood and the same small team at every visit: Madi in the treatment room, Kelley for your treatment plan, insurance and financing questions, and Scott behind the scenes keeping the practice running.

Are you accepting new patients?

Yes. New patients are always welcome. Call or request an appointment online.

What are your office hours?

Monday 8:30 AM–6:30 PM, Tuesday 8:30 AM–5:00 PM, Wednesday 8:30 AM–3:30 PM, Thursday 8:30 AM–4:30 PM and Friday 8:30 AM–4:00 PM. The office is closed Saturday and Sunday.

Where is the office?

In Timonium Green at 108 W Timonium Rd, Ste 200, Timonium, MD 21093, with a parking lot off Greenspring Dr. See directions and hours.

Come meet the team in Timonium

The best way to get to know a dental team is to visit. Request an appointment or call (410) 453-9399, and Kelley or another team member will help you find a time. The office of Dr. Steven W. Haywood, DDS is at 108 W Timonium Rd, Ste 200, Timonium, MD 21093, and patients come from Timonium, Towson, Hunt Valley, Baltimore and Shrewsbury, PA.